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Welcome To
Colour ID Minerals
Cosmetics
US Shipping Information Page
Colour ID Minerals BUSINESS Hours of Operation
Monday - Thursday 9am to 4pm Central Standard Time. This Excludes, Local, State,
School, and Banking Holidays as well as United States federal holidays and
Postal Holidays.
We do close during weather, school closures so our
employees and their families can remain safe. We are located in
Montgomery and Stewart Counties in TN. Please click on our weather
and school closure
off site Channel 5 Nashville news link.
Our Offices Are Closed
- Friday Noon, Saturday, Sunday, and ALL Local, State, School, and
Banking Holidays as well as United States federal holidays and Postal
Holidays.
All orders placed before 9am EST will start processing procedures on
the same business day (see above).
Order Processing/Shipping Times: Colour ID Minerals
- Requires 3-5 of our posted business
days to process and ship
e-commerce orders.
- May Require 7-14 additional days
may be necessary for mineral makeup samples, skin care samples, skin
care products, liquid cream mineral makeup, as an addition to our
regular posted business
days to process and ship
e-commerce orders.
- May Require 7-14 additional days
for any/all samples or made to order products as an addition to our
regular posted business
days to process and ship
e-commerce orders.
PLEASE NOTE: Cosmetic products are made especially for
customer orders. In the off chance there is a
delay in your order of our posted business days our customer service department will
contact you via the email address used through shopping cart payment
method.
PROCESSING Dates and Times
Please note that your credit card, Bank Debit, E-check or Paypal
account will be charged upon checkout by you, not when your purchase
is shipped.
We process and ship US orders in approximately 3-5 business days
(see dates and times above).
Orders received on or during our closed schedule will start processing
on next business day.
Please remember that orders with samples of any kind, liquids, cream foundation/concealers or other made to order products
can have an additional processing (made to order) time of 3-7
business days.
When purchasing please make note of the date and time you ordered as
it is in our system also, so you will have a hands on timeline when
your order will ship.
SHIPPING Information
Colour ID Minerals ships all United States Orders (does not include
Alaska, Hawaii, or territories) Confirmation Delivery USPS (IE
tracking) (United States Postal Service) Priority Mail. We do
NOT ship UPS or FEDEX.
Please allow the 3-5 business days for processing and 2-5 days for
your priority shipment to arrive "before" contacting our customer
service department.
ALL (within the continental) US orders will receive a confirmation delivery
number via the email you used for your shopping cart payment to us.
If you are using firewalls that are blocking or spamming links
then you will most likely not received this email from the USPS.com
website. Please know what your computer programs through your server
are set to accomplish, as we also can't answer emails we are not
getting as in the above example. We can be reached at the numbers on
our privacy page.
Please note: That if USPS Confirmation Delivery
Tracking Number (available online to us and to you the consumer for
legal verification) confirms that your order has been delivered to
the shipping address located on your order and you claim that you
have not received said package, your order, ie package will not be
reshipped at any time.
We use the USPS verification system to
prevent shoplifting and mail fraud to protect ourselves and
customers like yourself.
Minimum Shopping Cart Orders are $10.00 USD
Prior to Shipping Charges. Thank You
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$0.01 |
$29.95 |
$5.45
|
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$29.96 |
$49.95 |
$6.05 |
|
$49.96 |
$64.95 |
$6.75 |
|
$64.96 |
$74.99 |
$7.25 |
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$75.00
and
Up |
on
qualified
US
orders
only |
FREE |
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APO/AE Mailing Addresses:
If you wish to ship your order to an APO/AE address please make sure
when check out you enter the American equivalent address in the
shipping information section to ensure you receive the domestic
shipping price. Then apply correct APO/AE shipping address in the
text/note box provided or email to us with your order confirmation
number sent to you via our shopping cart system.
Check your
firewall and server settings for spam filters not allowing mail
through.
INTERNATIONAL ORDERS & Shipping
(anywhere outside continental US)
(Please Read International Shipping Page)
Colour ID Mineral Cosmetics ships International Orders world-wide
First Class USPS Mail. Please allow 3-5 business days (see above
business dates and times) for processing
and 10-14 days for your order to arrive after shipping.
Colour ID Minerals does not at any time guarantee the arrival to destination
of International orders. If your International Package/Order does
not arrive we do not guarantee a replacement or a refund for the
price of the purchase of order or shipping charges. Replacing
undelivered International (outside the Continental United States)
Orders is the sole responsibility of purchaser/customer.
OUT OF US Customs Charges
Customers are responsible for all/any additional Customs Fees
country and address of purchaser may impose on said package. At No
time is Colour ID Minerals responsible for any additional
postage/handling fees incurred en-route.
NON-DELIVERABLE Orders (IE packages)
Colour ID Minerals sends all US orders with confirmation delivery to
verify arrival of orders. ALL tracking confirmation deliver numbers
are traceable to the consumer and our establishment at any given
time.
If your order does not arrive to your address and there is no
tracking to any arrival destination (IE your checkout shipping
address) by the USPS Colour ID Minerals will gladly process and reship your
order at no cost to you, though it will be signature required at
that time only.
If the confirmation delivery of shipment to you has been confirmed
by USPS as being delivered to the address provided by you at
checkout for shipment of your order, Colour ID Minerals will not replace nor
reship your order. No exceptions.
BACK ORDERED Items
Occasionally we receive orders for makeup and or makeup brush items and
accessories that are suddenly in higher then normal demand. We make
a note on your invoice of the back ordered items.
Usually these items are
in stock within 10 business days and we reship as soon as they are
in-house. You are also more then welcome to contact us for a refund of
backordered items as soon as you are notified they are backordered (IE
on your invoice) What makes you happy makes Colour ID Minerals happy.
Item Shipment Error
If by the rare occurrence Colour ID Mineral Cosmetics has shipped
you the wrong item/s, please notify us and we will reship the
correct item when wrong item is returned, as well as refunding your
return shipping fee. Please send exchange by first class USPS mail
with confirmation delivery for your protection and ours of said
product/s.
Thank you,
Colour ID Minerals
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